Big bets Privacy Policy – Your Data, Our Responsibility

To provide our services at Big Bets, we need to collect certain information. This is gathered in two main ways — what you provide directly, and what is collected automatically through your use of the platform.

Big Bets uses the information we collect solely for specific and legitimate purposes. We never use your data for unrelated activities.

• Your identity information is used to create, verify, and manage your account.
• Payment information is used to process deposits, withdrawals, and other financial transactions.
• Usage data is analyzed to detect fraud and ensure account security.
• Your data helps us show you personalized game recommendations and relevant bonus offers tailored to your preferences.
• Your data is used to meet legal obligations and satisfy the requirements of regulatory authorities.
• Your contact information is used to send important account updates, security alerts, and essential notifications.
• Data is used for statistical analysis to improve platform quality and enhance the user experience.

We always act on your consent when sending marketing communications. You can unsubscribe from marketing emails at any time.

Big bets retains your data only for as long as necessary or as required by legal obligations. All information is kept for the duration your account remains active.

• Financial transaction records are retained for up to 5 years after account closure, as required by international financial regulations.
• KYC documents are retained for a minimum of 3 years after account closure.
• Login and gaming logs are retained for up to 2 years.
• Cookies and browsing data are typically deleted within 30 days to 1 year.
• Data is automatically deleted or anonymized after the designated retention period.

Big bets never sells your personal data. However, limited information may be shared with specific third parties when necessary to provide our services. Strict confidentiality agreements are in place in all such cases.

• Payment provider: Only the information necessary to complete a transaction is shared with payment processors such as bKash, Nagad, and Rocket.
• Identity verification: Document information is shared with licensed verification agencies for the KYC process.
• Regulatory Authority: Information may be disclosed to government or regulatory bodies where required by legal obligation.
• Game Provider: Only the minimum necessary data is shared with software providers for game operation purposes.
• Fraud prevention: Security-related information may be shared with fraud detection services.

Big Bets uses cookies to enhance your experience on the website. Cookies are small files stored in your browser that help make our site easier to use.

All cookies except essential ones can be disabled from your browser settings. Note that turning off certain cookies may affect some site features.

Big bets believes you have full ownership of your personal data. In line with international data protection standards, we provide you with the rights listed below.

To exercise any of these rights, contact us at support@bigbets.ws. We typically respond within 30 business days.

Big bets employs industry-leading technical and organizational security measures to keep your data protected. Our security team remains vigilant around the clock.

• All data transfers are protected with 256-bit SSL/TLS encryption — the same standard used by banks and financial institutions.
• Data stored on our servers is also protected with AES-256 encryption.
• Two-Factor Authentication (2FA) is used to provide an extra layer of security for your account.
• Regular security audits and penetration testing are conducted.
• Suspicious logins or unusual activity are automatically detected and an immediate alert is sent.
• Data access is restricted to authorized personnel only, and every access is logged.

Big bets is strictly for users aged 18 and above. We do not collect or process data from minors, and this is a firm policy we uphold without exception.

• Age is verified at registration, and no one under 18 is permitted to open an account.
• During the KYC process, government-issued ID is verified to confirm your age.
• If it comes to our attention that data from a minor has been collected inadvertently, that data is immediately deleted and the account is closed.
• If you believe your child has created an account, please contact us immediately at support@bigbets.ws.

Big Bets may update this privacy policy from time to time. We will notify you in advance of any significant changes.

• If any significant changes are made to the privacy policy, you will be notified at your registered email address.
• Each version will include a "Last Updated" date.
• Continued use of the platform after any changes means you accept the updated policy.
• Previous versions are available upon request.

For any questions, requests, or concerns related to our privacy policy, please reach out to Big Bets' data protection team. We typically respond within 1–3 business days.